CLEVELAND CLEAN SOLUTIONS - TERMS OF SERVICE

Last Updated: March 18, 2025

1. DEFINITIONS

- "Services" refers to commercial cleaning services provided by Cleveland Clean Solutions

- "Products" refers to cleaning supplies, equipment, or other items available for purchase through our website

- "Client Portal" refers to the members-only section accessible at clevelandcleansolutions.com/portal

- "Pre-orders" refers to advance product orders or service bookings

2. PRODUCTS

A. Online Orders

- Product availability and stock status

- Pre-order terms and delivery estimates

- Bulk order specifications

- Product quality guarantees

B. Product Usage

- Product application guidelines

- Safety instructions

- Storage recommendations

- Compatibility information

3. CLEANING SERVICES

A. Service Types

- Regular commercial cleaning

- Specialized cleaning services

- Emergency cleaning services

- Custom cleaning solutions

B. Service Scheduling

- Booking process through client portal

- Minimum notice requirements

- Schedule modifications

- Emergency service requests

4. CLIENT PORTAL

A. Account Management

- Login credentials

- Account security

- Information updates

- Service history access

B. Service Management

- Schedule viewing and modification

- Service requests

- Payment management

- Communication platform

5. PAYMENT TERMS

A. Products

- Pre-order payment requirements (50% deposit)

- Balance payment timeline

- Bulk order payment terms

- Payment methods accepted

B. Services

- Service payment schedule

- Recurring payment options

- Late payment policies

- Service suspension terms

6. CANCELLATION TERMS

A. Product Orders

- Pre-order cancellation

- Regular order cancellation

- Modification timeframes

- Restocking fees

B. Services

- Service cancellation notice

- Emergency cancellation terms

- Rescheduling options

- Fee implications