CLEVELAND CLEAN SOLUTIONS - REFUND POLICY
Last Updated: March 18, 2025
1. PRODUCT REFUNDS
A. Pre-ordered Products
- 100% refund within 24 hours of pre-order
- 75% refund before product shipment/preparation
- 50% refund after shipment, before delivery
- Custom orders non-refundable after production
B. Regular Product Orders
- 100% refund for unopened products within 30 days
- Defective product replacement within 90 days
- Shipping costs non-refundable unless error on our part
- Bulk order special terms
2. SERVICE REFUNDS
A. Pre-booked Services
- Full refund with 72-hour notice
- 50% refund with 24-48 hour notice
- Service credit option available
- Rescheduling without penalty with 48-hour notice
B. Regular Services
- 100% refund for services not performed
- Partial refund for unsatisfactory service
- Service credit options
- Quality guarantee adjustments
3. REFUND PROCESS
A. Products
- Return authorization required
- Condition assessment
- Processing timeline: 5-7 business days
- Return shipping requirements
B. Services
- Service complaint procedure
- Quality assessment process
- Resolution timeline: 3-5 business days
- Service credit options
4. NON-REFUNDABLE ITEMS & SERVICES
A. Products
- Custom-mixed cleaning solutions
- Opened or used products
- Special order items
- Bulk order cancellations after processing
B. Services
- Emergency service calls
- Same-day cancellations
- Special equipment rentals
- Administrative fees